Main Job Tasks and Responsibilities
This individual will be responsible for supporting business and IT projects successfully and on time.
Manage the day to day operational and technical aspects of projects
Effectively communicate project expectations to project team members and stakeholders.
- Plan, schedule, and track project timelines and milestones using appropriate tools.
- Coordinate with other department managers for the required personnel to complete projects.
- Develop full-scale project plans and associated communications documents.
- Prepare Project Status Reports, analyze results, and troubleshoot problem areas.
Knowledge of Excel, data mining, Remedy ticketing system, reporting tools, MS Project.
advanced Outlook Email Support
operational support and troubleshooting of enterprise installations of WLAN/LAN specifically Cisco switches, Cisco VoIP, Cisco WLAN
Broadband Card and Wireless Connectivity
Advanced Printing needs
Advanced MS Office Application Support
Supported BYOC / BYOD
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard call center procedures
log all help desk interactions
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
prepare status reports
stay current with system information, changes and updates
support moving of technical hardware
create/delete/modify Active Directory user accounts
create email accounts
Education and Experience
working knowledge of Windows 7, Office 2007
experience with pc hardware including, desktops, laptops, printer, monitors, and fax machines
Experience with mobile devices
experience with network printing
experience with DNS, TCP/IP, DHCP
Cisco network equipment
experience in customer service a plus
industry certifications such as A+, CCNA, MCSE, etc.
5+ yrs of End User support
PUBLIC TRUST, US Citizen, Clean Background (financial and criminal)
oral and written communication skills
customer service orientated
planning and organizing
attention to detail
able to lift and carry at least 30 lbs. continuously
able to lift 50 lbs. occasionally
able to walk half a mile to a mile daily and climb stairs
able to stand on your feet for 3 or more hours at a time