The AM Agency
Sr. IT Tech

Sr. IT Tech

Main Job Tasks and Responsibilities

This individual will be responsible for supporting business and IT projects successfully and on time.

Manage the day to day operational and technical aspects of projects
Effectively communicate project expectations to project team members and stakeholders.

  • Plan, schedule, and track project timelines and milestones using appropriate tools.
  • Coordinate with other department managers for the required personnel to complete projects.
  • Develop full-scale project plans and associated communications documents.
  • Prepare Project Status Reports, analyze results, and troubleshoot problem areas.

Knowledge of Excel, data mining, Remedy ticketing system, reporting tools, MS Project.

 advanced Outlook Email Support
 operational support and troubleshooting of enterprise installations of WLAN/LAN specifically Cisco switches, Cisco VoIP, Cisco WLAN
 Lincpass Support
 Broadband Card and Wireless Connectivity
 Advanced Printing needs
 Advanced MS Office Application Support
 Supported BYOC / BYOD
 respond to requests for technical assistance in person, via phone, electronically
 diagnose and resolve technical hardware and software issues
 research questions using available information resources
 advise user on appropriate action
 follow standard call center procedures
 log all help desk interactions
 redirect problems to appropriate resource
 identify and escalate situations requiring urgent attention
 prepare status reports
 stay current with system information, changes and updates
 support moving of technical hardware
 create/delete/modify Active Directory user accounts
 create email accounts

Education and Experience

 working knowledge of Windows 7, Office 2007
 experience with pc hardware including, desktops, laptops, printer, monitors, and fax machines
 Experience with mobile devices
 experience with network printing
 experience with DNS, TCP/IP, DHCP
 Cisco network equipment
 experience in customer service a plus
 industry certifications such as A+, CCNA, MCSE, etc.
 5+ yrs of End User support
 PUBLIC TRUST, US Citizen, Clean Background (financial and criminal)

Key Competencies

 oral and written communication skills
 learning skills
 customer service orientated
 problem analysis
 problem-solving
 adaptability
 planning and organizing
 attention to detail
 stress tolerance
 able to lift and carry at least 30 lbs. continuously
 able to lift 50 lbs. occasionally
 able to walk half a mile to a mile daily and climb stairs
 able to stand on your feet for 3 or more hours at a time

Job Category: IT
Job Type: Full Time
Job Location: Kansas City MO

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