The AM Agency
Server Administrator

Server Administrator

Server Team:

  • Evaluate and monitor system (server) performance and reports any warnings
  • Address  account creation, account deletion, shared drive access on a timely basis and meet SLA
  • Oversee set up and troubleshoot communications between computers, networks, data switches, printers, and other network and wireless resources.
  • Maintain the computer networking system by tracking server activity, perform upgrades of software, maintain computer hardware, and install security patches
  • Manage individual workload within SLA and achieve agreed targets in terms of quality, time and cost
  • Run Active directory report for any discrepancies on user’s account according to SOP.
  • Perform server disk management as tasked
  • Provide weekly status report as tasked by the lead
  • Address network outages in a timely manner
  • Apply diagnostic utilities to aid troubleshooting and act as a point of escalation whenever necessary
  • Address OSB security incidents, security vulnerability, SCCM
  • Manage/Monitor Network printers and troubleshoot
  • Troubleshoot and provide assistance to MAC users
  • Resolve CRQs and Incidents to customer’s satisfaction
  • Generate Printer queue report and clean up obsolete queues
  • Assign RSA token to users and Troubleshoot Citrix related issues
  • Identify and learn appropriate software and hardware implemented and supported by the organization
  • Establish and maintain user environment, directories, and security attributes.
  • Manage and maintain AD security groups, User/workstation accounts, Resource Accounts, Distribution List and other AD related activities
  • Identify and address technical problems (including installation, repair and system integrity) in computers, printers and other related equipment
  • Provide monthly vulnerabilities status reports
  • Remediate Security vulnerabilities
  • Provide deployment assistance for Hardware/software/VDI/mobile devices
  • Address assigned tickets in a timely manner
  • Work as an escalation point amongst all groups
  • Address issues related to desktop (PC/MAC), RSA Token, VDIs, VTCs, Wireless connectivity, OSD, etc
  • Must be able to lift 50lbs. or more, stand on feet long hours.
Job Category: IT
Job Type: Full Time Part Time
Job Location: Houston TX Washington DC

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