The AM Agency
Senior Site Lead

Senior Site Lead

RESPONSIBILITIES

  • Directs Operations activities and teammates.
  • Manages teammate time, attendance, and schedules (work shift, vacation).
  • Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed.
  • Oversees assigned functions’ training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent.
  • Works with Contractor and Government leadership to execute initiatives to improve performance.
  • Responsible for achievement of assigned functions’ Key Performance Indicators in the areas of Quality, Productivity, and Manning/Fill Rate.
  • Makes recommendations and implements customer service for assigned functions, resolving issues relating to quality and performance.
  • Coordinates with local Government management team.
  • Supervises assigned functions’ adherence to company developed SOP’s and processes.
  • Supports the monitoring and reporting of assigned functions’ performance, assisting with implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.
  • Ensures adherence to all regulatory, statutory and security requirements.

EDUCATION & EXPERIENCE

  • Associate’s degree required, Bachelor’s degree preferred.
  • No substitution for educational requirement.
  • 3 or more years of administrative and/or technical support experience exhibiting leadership capability, preferably in support of government agencies/departments.

KNOWLEDGE, SKILLS, & ABILITIES

  • Knowledge of office, agency, and mission administrative support.
  • Demonstrated leadership potential and people management skills with an ability to lead, coach and mentor all levels of teammates.
  • Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
  • Exceptional customer relationship skills.
  • Excellent communication and interpersonal skills with an ability to interface with senior level management.
  • Proven ability to analyze and conclude.
  • Ability to apply Continuous Improvement Methodologies and to create/recommend standardized processes across multiple sites and functions
Job Category: Management
Job Type: Full Time
Job Location: Sacramento CA

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