The AM Agency
Information Technology (IT) Technic

Information Technology (IT) Technician

TAMA is looking to hire four Temp to Perm IT Techs to work on a large scale VLAN/DHCP project at the US Department of Agriculture. Once the project is completed, the technicians will be evaluated for the below full time, permanent open positions. The project will last 3 months during which time employees are working on an hourly basis. After project completion and if the contractor is offered the Desktop Support Technician position descried below, the contractor will receive full benefits, 2 weeks of paid vacation, paid sick leave and holidays.

Main Job Tasks and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard call center procedures
  • Log all customer interactions
  • Redirect problems to appropriate resource if necessary
  • Identify and escalate situations requiring urgent attention
  • Prepare status reports
  • Stay current with system information, changes and updates
  • Support moving of technical hardware
  • Create/delete/modify Active Directory user accounts
  • Create email accounts

Education and Experience

  • Working knowledge of Windows 7 and 10, Office 2007
  • Working knowledge of MAC- and other Apple products
  • Experience with pc hardware including, desktops, laptops, printer, monitors, and fax machines
  • Experience with network printing
  • Experience with DNS, TCP/IP, DHCP, Cisco or Juniper VPN software
  • Experience in customer service a plus
  • 2 year degree/ A+, N+, MCP a plus
  • 2 yrs to 3 yrs of End User support
  • PUBLIC TRUST, US Citizen, Clean Background (financial and criminal)

Key Competencies

  • Oral and written communication skills
  • Learning skills
  • Customer service orientated
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Planning and organizing
  • Attention to detail
  • Stress tolerance
  • Able to lift and carry at least 30 lbs. continuously
  • Able to lift 50 lbs. occasionally
  • Able to walk half a mile to a mile daily and climb stairs
  • Able to stand on your feet for 3 or more hours at a time
Job Category: IT
Job Type: Full Time Temporary
Job Location: Washington DC

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