The Am Agency
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Technical Training and Desktop Support

  Main Job Tasks and Responsibilities Advanced Outlook Email Support Operational support and troubleshooting of enterprise installations of WLAN/LAN specifically Cisco switches, Cisco VoIP, Cisco WLAN Lincpass Support Broadband Card and Wireless Connectivity Advanced Printing needs Advanced MS Office Application Support Supported BYOC / BYOD respond to requests for technical assistance in person, via phone, […]

Washington, DC US Citizen Inormation Technology

IT Tech with Mac Experience

Main Job Tasks and Responsibilities Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Log all user interactions Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Prepare status reports Stay […]

Washington DC Inormation Technology

Queue Manager

Main Job Tasks and Responsibilities Experience with Remedy or other ticketing systems, must be proficient in Excel and have some basic IT knowledge. Call center or helpdesk Tier I experience a plus.

Washington ,DC Inormation Technology